Refund policy

Return & Exchange Policy

Thank you for shopping with us at [Your Boutique Name]! We want you to be completely happy with your purchase. If you're not satisfied, we're here to help. Please review our return and exchange policy below.

Return Policy

  • Eligibility: Returns are accepted within [X] days of the purchase date.
  • Condition: Items must be in original condition, unworn, unwashed, and with all tags attached. We cannot accept returns on items that have been worn, washed, or altered.
  • Non-returnable items: The following items are final sale and cannot be returned or exchanged:
    • Sale/Discounted items
    • Jewelry
    • Intimates or swimwear (for hygiene reasons)
    • Gift cards

How to Return an Item

  1. Contact Us: Please email us at [your email address] to request a return authorization. Include your order number, the item(s) you wish to return, and the reason for your return.
  2. Return Shipping: Once your return is approved, you’ll receive instructions on how to send the item back. You are responsible for return shipping costs, unless the item was damaged or defective upon arrival.
  3. Inspection: Once we receive your returned item, we will inspect it and notify you of your refund status. If the item meets our return requirements, we will process a refund to your original method of payment.

Refunds

  • Refunds will be processed once the item is returned and inspected.
  • Please allow up to [X] business days for the refund to appear in your account, depending on your payment method and bank processing time.

Exchanges

If you’d like to exchange an item for a different size or color, please follow the same process as a return. Once we receive your return, you can place a new order for the item you want.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [X] days of receiving your order. We’ll offer a full refund or replacement, and return shipping will be at our expense.

Contact Information

For questions or assistance with a return or exchange, please contact us at:

  • Email: [your email address]
  • Phone: [your phone number]

Thank you for choosing [Your Boutique Name]!